Greater Hartford Roofing Director
Menu
Request a quote Call

Ercolano Cleaning & Restoration

Updated 2026-08-21 · 1,317 reviewed · 100 listed · Scored from 283 Google reviews · How we rank ›

4.7(283) 80 composite score See reviews on Google ✓ Google-verified
Metal RoofingCommercial RoofingRoof RepairRoofing Contractor

Google-verified283 Google reviewsFounded in 1979

Ercolano Cleaning & Restoration
Services
Metal Roofing, Commercial Roofing, Roof Repair
Reviews
283

What recent reviews say

Joe, Paolo, and Rosa earned consistent praise for quick water damage response, clear explanations, and courteous service that turned emergencies into manageable situations. However, the rebuild phase reveals a second company: months of scheduling delays, lost work notes, subcontractor handoffs, insurance disputes over what to cover, and in multiple cases, allegations of inflated damage claims and missing possessions during months-long projects.

Mitigation and initial remediation get five stars. Repairs stall badly.

Praised for
  • responsive-communication
  • professional crew
  • insurance coordination
  • initial water damage work
  • friendly staff
Watch-outs
  • repair phase delays
  • project management failures
  • disputed damage claims
  • missing possessions
  • rebuild subcontractor issues
responsive-communicationskilled-workmanshipclean-jobsitemissed-deadlinespoor-communicationpushy-sales
Best for: Homeowners facing urgent water or mold mitigation who prioritize fast initial response.
Think twice if: Know what rebuild entails; mitigation and repairs are separate phases with different paces and staff. Repairs have stalled for months in multiple cases.

Strengths

  • Rapid emergency response
  • IICRC and biohazard certifications
  • Handles insurance coordination
  • Established since 1979

Worth knowing

  • Joe, Paolo, and Ben Hernandez praised by name for mitigation work
  • Initial water damage work typically completed within days
  • Rebuild phase frequently delays 6+ months; subcontractors often handle final repairs, not Ercolano staff
  • Multiple reviewers report missing contents during prolonged projects
  • Office staff (Joselyn, Nicole) praised for scheduling speed
  • Company coordinates directly with insurance on damage scope

What reviews say by service

Roof Repair
Limited roofing-specific evidence; water mitigation is primary service
Commercial Roofing
Website lists commercial water/fire/mold services; no commercial roofing reviews supplied
Roof Replacement & Installation
Repairs delayed significantly; rebuild phase uses subcontractors
Metal Roofing
No metal roofing work mentioned in reviews

How it compares

  • Rated 4.7 against a 4.56 average across the 47 metal roofing businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

How We Rank
Star rating 80
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
250
4
10
3
1
2
6
1
16

Common questions

How quickly will someone come out after I call?
Reviewers report arrival within 24 hours for water damage, often the next day. Office staff schedule appointments rapidly.
Will you handle talking to my insurance company?
Yes, company coordinates directly with insurers on damage scope and repairs, though disputes over what to cover have delayed some projects months.
Who does the rebuild work?
Initial mitigation is done by Ercolano crew. Rebuild often involves subcontractors, and reviewers report scheduling delays of 6+ months and lost work notes in this phase.
Request a quote

Similar roofing contractor nearby

C & M Construction LLC Roofing, Siding & More
33 low data

C & M Construction LLC Roofing, Siding & More

No rating yet✓ Google-verified

Review evidence is limited. The business operates in North Haven with 30+ years in the market (per their website claim). They hold Connecticut HIC license HIC.0608488 and list metal roofing and commercial roofing among their services.

Metal RoofingCommercial RoofingRoofing Contractor
View profile
Greenwood Industries Inc
47 low data

Greenwood Industries Inc

5.0(2)

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

24/7 Emergency RoofingCommercial RoofingRoof Repair
View profile
Cinco Home Improvements, LLC
86

Cinco Home Improvements, LLC

5.0(37)✓ Google-verified

All 18 recent reviews rate Cinco five stars, consistently citing fair pricing, quality work, and punctual completion. Owner Fausto and his crew handle everything from roof and gutter installation to metal roofing and siding, maintain tidy jobsites, and answer questions transparently-standouts for homeowners who value clarity over sales pressure.

Roof RepairMetal RoofingRoof Replacement & Installation
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-21